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We have a 7 days return policy, which means you have 7 days after receiving your item to request a return/exchange or order-related queries.
Under what conditions can I return/ replace my product?
- Wrong product delivered
- Expired product delivered
- Damaged product delivered – Physical damage/ tampered product or packaging
- Incomplete order – missing products
Wrong Item Delivered
In case a wrong product has been delivered or the product is missing from the package, raise a replacement request within 7 days from the date of delivery at Email – at info@woodhouseherbals.com
or on Whatsapp/Calls at +91 9819488857 with the following details.
Order ID
Invoice
Images or videos to support the complaint raised
Once we receive all these details, our customer delight team will address your query within 24 – 48 hours.
Damaged Item
In case of a leaked or damaged product delivered, raise a return/ replacement request on info@woodhouseherbals.com
or call / WhatsApp on 9819488857within 7 days of the delivery date with the following details.
Order ID
Invoice
Images or videos to support the complaint raised
Once we receive all these details, our customer delight team will address your query within 24 – 48 hours.
Concerns related to the product.
If you have a complaint regarding product quality, please write an email to info@woodhouseherbals.com
or call / WhatsApp 9819488857 within 7 days of the delivery date with the following details We’ll review the email and respond within 24 to 48 hours.
Order ID
Invoice
Images or videos to support the complaint raised
Once we receive all these details, our customer delight team would like to address your issue over a call and resolve the query within 24 hours.
Order Cancellation
You can cancel an order at info@woodhouseherbals.com or call / WhatsApp at 9819488857(10:00 AM to 6:00 PM) within 5 hours of placing your order. Please mention the reason for the cancellation
An order cannot be canceled once dispatched.
You can simply refuse to accept the parcel at the time of delivery as the order will not be returned once delivered.
Once you raise a request to return a product, Please allow us time 24- 48 hours to review the request. We will notify you once we’ve inspected your return, and let you know if the refund was approved or not. The product will be brought back to our warehouse and quality checked by the quality control team. After this process, We’ll initiate a refund and You‘ll receive a refund within 5-7 Business days.